Certified Quality Manager (CQM)

Exam Code: CQM-001

The CQM Certification leads and champions process improvement initiatives—that can have regional or global focus—in various service and industrial settings. CQM / COEM facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

Certified Quality Managers should obtain certification to develop their professional skills. The Certified Quality Manager should manage projects supporting strategic objectives and motivate human resource in the support of organizational goals. The CQM Certification should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.

Course Outline

Module Information – 1

Quality and Global Competitiveness
Quality Management, Ethics, and Corporate Social Responsibility
Quality Culture: Changing Hearts, Minds, and Attitudes
Strategic Management: Planning and Execution for Competitive Advantage
Partnering and Strategic Alliances
Customer Satisfaction, Retention, and Loyalty
Employee Empowerment

Module Information – 2

Leadership and Change
Team Building and Teamwork
Effective Communication
Education and Training
Overcoming Politics and Negativity
Conflict in the Workplace
ISO 9000 and Total Quality: The Relationship
Overview of Total Quality Tools

Module Information – 3

Problem Solving and Decision Making
Quality Function Deployment
Optimizing and Controlling Processes through Statistical Process Control
Continual Improvement Methods with Six Sigma, Lean and Lean Six Sigma
Benchmarking
Just-in-Time/Lean Manufacturing (JIT/Lean)
Implementing Total Quality Management

Target Audience

Quality managers or individuals looking to achieve their Certification in Certified Quality Manager. Quality personnel who are preparing for the exam or want to further their professional development along with Quality Auditors, Engineers, and Managers who are interested in a refresher course should attend.