Lean IT Foundation

Exam Code: LITF-001

Already many IT professionals from all levels — operational, tactical and strategic — have taken the certification course and are undertaking value-added and cost cutting process improvement activities. How about you? Are you ready to learn more about what it really means to take control of processes — any process?

IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mind-set. Lean IT is complementary to all other best practice methods. Lean IT is all about understanding how to assess business processes to identify and eliminate waste. Lean IT Foundation certification builds the fundamental knowledge needed to support a Lean strategy in IT organizations. Candidates will understand the Lean philosophy, how Lean looks at processes to reduce waste, how to measure performance and more. The focus of this exam lies on how to apply the Lean IT principles.

Course Outline

Module Information – 1

Understand the origin and development of the Lean and Six Sigma philosophies, and key elements
Understand and be able to identify the concept of waste
Learn about and how to apply Lean analytical tools
What is and how to apply A3 Thinking
What is and how to apply the cycle of continuous improvement: Plan-Do-Check-Act
Go Look and See (fact not emotion)

Module Information – 2

Value Stream Mapping
What is the concept of “Kaizen” (System, Process, Activity)
Standardize Work Practices
What is and how to apply 5S (Sort, Set in Order, Shine, Standardize, Sustain)
Kanban Model
Case Study
Visual Workplace (eliminate visual and mental noise)

Module Information – 3

Be able to define Key Performance Indicators (KPIs) for your organization
Be able to initiate, document, and implement process improvements
Reduce costs by eliminating waste and inefficiencies in your IT infrastructure and processes
Increase productivity through improved resource management
Increase user and customer satisfaction by focusing on delivering value

Target Audience

Any roles from service desk analysts through to process owners, team leads and supervisors, department managers and also including CIOs, have taken this course and benefited greatly from a deeper understanding of how to assess business processes to identify and eliminate waste. This exam is designed for managers or IT professionals working in organizations that would benefit from adopting a Lean approach. It is recommended that candidates have a background of 2 to 3 years’ experience in the field of IT service management

Lean IT Foundation

Course Detail

Lean IT Foundation

Exam Code: LITF-001

Course Outline

Module Information – 1

Module Information – 2

Module Information – 3

Target Audience

Certified Secure Application Professional (CSAP)

Certified Software Testing Professional (CSTP)

Certified Advanced Selenium Testing Professional (CASTP)

Certified Software Testing Engineer (CSTE)