{"id":4128,"date":"2026-07-19T18:42:22","date_gmt":"2026-07-19T10:42:22","guid":{"rendered":"https:\/\/ttgedu.com\/?post_type=product&#038;p=4128"},"modified":"2026-07-19T18:42:31","modified_gmt":"2026-07-19T10:42:31","slug":"certified-call-centre-associate","status":"publish","type":"product","link":"https:\/\/ttgedu.com\/id\/produk\/certified-call-centre-associate\/","title":{"rendered":"Certified Call Centre Associate (CCCA)"},"content":{"rendered":"<h3>Exam Code: CCCA-01<\/h3>\n<p>While many companies promise to deliver an incredible customer experience, some are better at delivering than others. The CCCA<sup>\u00ae<\/sup>\u00a0Certification is also designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.<\/p>\n<p>This certification will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical via our E-Course<\/p>\n<p>Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay.<\/p>\n<p>E-Course Duration: 10 to 15 Hours<\/p>\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-lg-12\">\n<div class=\"certificate_title\">\n<h1>Course Outline<\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-lg-12\">\n<div class=\"col-lg-4 content\">\n<h2>Module 1 \u2013 Call Center Training<\/h2>\n<ul>\n<li>Verbal communication techniques<\/li>\n<li>Who are your customers?<\/li>\n<li>Listening skills<\/li>\n<li>Asking the right questions and saying no<\/li>\n<li>Taking messages and using voice mail effectively<\/li>\n<li>Vocal exercises<\/li>\n<li>Cold and warm calls, including developing a script<\/li>\n<li>Going above and beyond and high impact moments<\/li>\n<li>Handling objections and closing the sale<\/li>\n<li>Negotiation techniques<\/li>\n<li>Tips for challenging callers<\/li>\n<li>Phone tag and getting the call back<\/li>\n<li>Stress busting<\/li>\n<li>Call center trends<\/li>\n<\/ul>\n<\/div>\n<div class=\"col-lg-4 content\">\n<h2>Module 2 \u2013 Customer Service Training<\/h2>\n<ul>\n<li>What is customer service? Who are your customers?<\/li>\n<li>Meeting expectations<\/li>\n<li>Setting goals<\/li>\n<li>Communication skills and telephone techniques<\/li>\n<li>Dealing with difficult customers and people<\/li>\n<li>Dealing with challenges assertively<\/li>\n<li>Dealing with stress<\/li>\n<li>The first critical element: A customer service focus<\/li>\n<li>The second critical element: Defined in your organization<\/li>\n<li>The third critical element: Given life by employees<\/li>\n<li>The fourth critical element: Be a problem solver<\/li>\n<li>The fifth critical element: Measure it<\/li>\n<li>The sixth critical element: Reinforce it<\/li>\n<li>Demonstrate a customer service approach<\/li>\n<li>Understand how your own behavior affects the behavior of others<\/li>\n<li>Demonstrate confidence and skill as a problem solver<\/li>\n<li>Apply techniques to deal with difficult customers<\/li>\n<li>Make a choice to provide customer service<\/li>\n<\/ul>\n<div class=\"certificate_title\">\n<h1>Target Audience<\/h1>\n<\/div>\n<div class=\"content\">\n<ul>\n<li>Customer Service Representative<\/li>\n<li>Call Center Agents and Managers<\/li>\n<li>This certification is also ideal for anyone seeking training in customer service and customer care<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Exam Code: CCCA-01 While many companies promise to deliver an incredible customer experience, some are better at delivering than others. The CCCA\u00ae\u00a0Certification is also designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. This certification will help call center agents [&hellip;]<\/p>\n","protected":false},"featured_media":4132,"template":"","meta":[],"product_brand":[],"product_cat":[54],"product_tag":[],"class_list":["post-4128","product","type-product","status-publish","has-post-thumbnail","product_cat-call-centre-certifications","first","instock","taxable","shipping-taxable","purchasable","product-type-variable"],"_links":{"self":[{"href":"https:\/\/ttgedu.com\/id\/wp-json\/wp\/v2\/product\/4128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ttgedu.com\/id\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/ttgedu.com\/id\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ttgedu.com\/id\/wp-json\/wp\/v2\/media\/4132"}],"wp:attachment":[{"href":"https:\/\/ttgedu.com\/id\/wp-json\/wp\/v2\/media?parent=4128"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/ttgedu.com\/id\/wp-json\/wp\/v2\/product_brand?post=4128"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/ttgedu.com\/id\/wp-json\/wp\/v2\/product_cat?post=4128"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/ttgedu.com\/id\/wp-json\/wp\/v2\/product_tag?post=4128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}